ABOUT CAMBRIDGE CAREER CONNECTIONS
Cambridge Career Connections has provided employment and training services to Cambridge and North Dumfries residents since 1982. As an Employment Ontario service provider, Cambridge Career Connections provides FREE employment-related programs to job seekers, employers and educators.
Employers receive quick and responsive solutions to their hiring needs within current job market conditions. Cambridge Career Connections’ knowledgeable and experienced staff provide reliable and dependable service in employment consultation and matching motivated, skilled job seekers to position vacancies. Depending on employer training needs with onboarding new employers matched through our service, financial compensation may be available in the form of stipends. We reduce employer time and costs for hiring, training and job retention. For employers looking to increase the specific skillset of potential candidate for hire or a current employee for advancement, CCC can provide assistance to complete the Canada Ontario Job Grant Application process.
Employment Services are available to individuals who are either looking for employment, looking to upgrade their current position or preparing to job search in the future. By connecting with one of our coordinators, you receive FREE support in resume development, job searching, interview skills and additional supports geared towards your individual needs. Our Employment Coordinators can provide up-to-date information on current job market trends, virtual and local training opportunities and additional community resources. Once you are employment ready, links with available employment opportunities will be shared and, if eligible, job matching through our Employer Incentive programs may be offered. Our coordinators can also assist with the Better Jobs Ontario Application process and support in finding Apprenticeship opportunities. Cambridge Career Connections provides client-centered, non-judgmental services that assist job seekers to connect with other supports in the community and can help with employment-related costs such as work clothing, boots and transportation. On-demand and live workshops for a variety of employment training needs are available in addition to our personalized employment services. Once a job seeker starts a new job, our team continues to provide support to help with the transition and offer problem solving suggestions on any challenges that may arise. Our aim is to support individuals in their pursuit of successful employment.
The Youth Job Connection Program is available to youth ages of 15 to 29 who are experiencing additional barriers to employment. This program consists of 60 to 90 hours of paid pre-employment workshops followed by job placements and ongoing supports while on the job. Each Spring, the Youth Job Connection Summer program is available for students ages 15-17 and who are returning to school and are facing barriers to finding and keeping employment. This program is for students looking for summer employment and/or for part-time employment during the school year. It consists of 20-30 hours of paid pre-employment workshops followed by job placements and ongoing supports while on the job. In both of these programs, our team of Employment Coordinators work with youth to meet their individual needs. As part of a strong network of community service providers, our staff can also assist in connecting to any others supports that youth choose to be helpful. Employment costs such as work clothing, boots and transportation are covered through the program. Whether new to the job market or having challenges in finding employment, Cambridge Career Connections meets the unique needs of youth to successfully meet their employment goals.
Quality Service Commitment
We are committed to providing high-quality services that meet our clients’ employment, education and training goals.
We will provide prompt and courteous service.
We will ensure all clients have access to the resources and support they are eligible for.
Our knowledgeable and professional staff will offer clients accurate and up-to-date information.
We will respect the confidentiality of information provided to us and ensure access is controlled.
Procedure for Evaluating Client Satisfaction
We will regularly monitor and utilize our clients’ feedback to ensure our services meet the needs of our clients.
We will encourage both positive and negative feedback from our clients and offer a variety of methods to provide this feedback.
Any serious concerns or complaints will be addressed immediately.
All feedback and action taken will be reviewed on a monthly basis.
Evaluation of Our Performance
We will demonstrate our commitment to providing quality service by:
- Achieving a high level of client satisfaction.
- Exceeding clients’ expectations.
- Evaluating and updating standards of client service.
- Continuous improvement of programs and services.
Protocol for Responding to Feedback
We are committed to providing timely responses to client feedback.
Each client will be informed of the importance of their satisfaction with our services. They will be made aware of the various methods available to provide this feedback. The Employment Ontario Employment Service Team Leader will review this information monthly and bring it to the attention of the employment team.
All issues requiring further attention will be brought to the attention of the Program Manager who will take any necessary further action.